UI Slowness

This incident has been resolved and all systems are stable. We will share a detailed RCA in the coming days.

We identified the root cause of the violations/policies pages slowness. A recently updated connector began creating new dynamic policies, which caused increased load on the database and impacted the pages. As a mitigation, we scaled down the connector and are already seeing the related load and traffic spike decreasing. We will continue to monitor the system closely and will publish an RCA soon to share learnings and next steps. We apologize for the inconvenience.

We observed high load the “detection service” which resulted in slowness on the Violations and policies page. As an immediate mitigation, we increased resources for the affected services. We are continuing to investigate the underlying cause and will share further updates, including an RCA.

Summary
We are currently experiencing slowness in the Web UI, primarily affecting the Violations page. Page loads and interactions may take longer than expected.

Customer Impact
Customers may notice slow loading times or delayed responses when accessing the Violations page.

Other areas of the platform may be unaffected or experience minimal impact.

Investigation Status
Our team is actively investigating the root cause of the UI slowness and monitoring system performance. We will provide updates as we learn more.

Next Update
Further updates will be shared as the investigation progresses.